Shipping Policy

NOVLIX ships through a network of fulfillment and carrier partners. The route can vary by product and destination, so different items from one order may arrive in separate parcels.

Delivery estimates

Processing and transit times are estimates, not guaranteed arrival dates. Carrier capacity, destination, customs review, severe weather, public holidays and address issues can cause delays. Business days exclude weekends and applicable holidays.

Available destinations and rates

Enter the delivery address at checkout to see whether service is available and to view the current shipping charge. Checkout is the most accurate source because carrier coverage and rates can change.

Tracking

After dispatch, we send a shipping confirmation to the email used at checkout. Tracking can take 24–72 hours to display its first carrier scan. If an order contains more than one parcel, each parcel may receive a separate tracking reference.

Address changes

Review the address carefully before payment. If something is wrong, email service@novlixadd.com immediately with the order number and corrected address. We cannot promise a change after fulfillment begins, and a carrier may charge for redirection or reshipment.

Customs, duties and taxes

Depending on the destination and checkout setup, import duties, taxes or handling fees may be collected at checkout or by local authorities and carriers. The customer is responsible for destination charges not collected by NOVLIX, except where applicable law states otherwise.

Marked delivered but not received

Check the delivery location, household members, building desk and carrier notice first. Then contact the carrier and email us with the order number and tracking reference. We will help review the available delivery record, although carrier investigations can take time.

Returned or refused parcels

If a parcel is returned because of an incomplete address, failed delivery, refusal or unpaid destination charge, contact us. Reshipment costs or deductions may apply where permitted, and we will explain the available options before taking action.

Shipping support: service@novlixadd.com.