Contact Us
Order support
Email service@novlixadd.com with your order number, the email used at checkout and a short description of what you need.
Product questions
Tell us the product name and what you would like to confirm—fit, setup, use or care. Photographs of your space can help when relevant.
Damaged or incorrect item
Include clear photos of the product, outer package and shipping label so the team can review the case efficiently.
Business enquiries
Use the subject line “Business enquiry” and include your company, website and the purpose of your message.
When to expect a reply
Our customer care team aims to reply within 2 business days. Complex delivery, payment or product cases can require additional review, but we will keep the conversation in the same email thread.
Please do not send passwords, full payment-card numbers or other highly sensitive information by email. NOVLIX will never ask for your account password.
LEGAL OPERATING COMPANY
Yancheng Xiaohongniang Culture Technology Co., Ltd.
Brand: NOVLIX
Store: novlixadd.com
Customer care: service@novlixadd.com